Clear answers before you book.
Deposits, supplies, pets, timing, payments, notary identification, and more.
Read the complete Policies & Agreements, including the service agreement customers accept when booking.
What areas do you serve?
Columbia and nearby communities, including West Columbia, Cayce, Forest Acres, Irmo, Lexington, Blythewood, and Northeast Columbia. Contact us to confirm your address and any travel fee.
Do you offer recurring cleaning?
Yes. Weekly, biweekly, and monthly options are available. The first visit may be priced as an initial or deep cleaning before recurring service begins.
Is a deposit required?
For recurring cleaning, a 25% deposit is required for the first visit only. Later visits in the same recurring service at the same address require no deposit; the full balance is due upon completion of each cleaning. One-time bookings still require a 25% deposit unless P&P approves a written exception. All visits require P&P confirmation, and outstanding invoices must be paid before future bookings. It is normally due within 24 hours of approval. Your requested appointment is not confirmed or reserved until the required deposit succeeds, all booking requirements are satisfied, and P&P sends your appointment confirmation. Unpaid requests may expire.
Do you bring cleaning supplies?
Standard supplies and equipment may be provided based on the agreed service. Tell us before the appointment about preferred products, allergies, delicate surfaces, or supplies you want used.
What should I do with pets?
Tell us about pets when booking and keep them safely secured away from work areas. P&P may pause or reschedule service if a pet creates a safety concern.
What is the arrival window?
Your requested time is not guaranteed until confirmed. P&P will provide the approved appointment time or arrival window and communicate material delays.
How do I reschedule or cancel?
Use the private Manage Booking link in your confirmation or contact P&P. Changes at least 24 hours before arrival may be rescheduled without a late-change fee; less notice may incur a $25 fee.
How do I pay?
The approved deposit is paid after quote confirmation. The remaining balance is due when service is complete unless written account terms say otherwise.
Can I request a commercial or custom quote?
Yes. Offices, churches, daycares, event spaces, property managers, Airbnb rentals, and unusual projects should use the commercial quote form.
What ID is required for notary service?
Bring the complete unsigned document and valid, unexpired government-issued photo identification. Every signer must be present, willing, and able to sign. P&P cannot give legal advice.
What if I am not satisfied?
Report a cleaning concern within 24 hours. P&P will review the agreed scope and may offer a reasonable correction or re-cleaning when appropriate.