Booking, deposit & payment
- Cleaning appointments require a 25% deposit after quote approval.
- The remaining balance is due when service is completed unless written terms state otherwise.
- Pay only the amount shown on an approved quote or invoice.
Questions & policies
Clear answers and expectations.
Helpful information for booking, payment, access, cancellations, and service concerns.
What areas do you serve?
Columbia, South Carolina and surrounding communities. Contact P&P to confirm your location.
Do you offer recurring cleaning?
Yes. Weekly, biweekly, and monthly options are available. Eligible recurring clients may save 5–10% after the initial service.
Is my requested time guaranteed?
No. Your request is confirmed only after P&P approves the date, time, scope, and final price.
Can I request a commercial walkthrough?
Yes. Submit the commercial quote form and P&P will follow up about the facility and scope.
What should I prepare for a notary appointment?
Bring the complete, unsigned document and valid, unexpired identification. All signers must be present and willing to sign.
How do I reschedule or cancel?
Your booking confirmation includes a private management link. You may also call or email P&P.
Service policies
Important terms.
Written quotes, contracts, or commercial account terms take priority if they differ from these general policies.
Cancellation & rescheduling
- Changes made at least 24 hours before arrival may be rescheduled without a late-change fee.
- Changes with less than 24 hours notice may incur a $25 fee.
- If P&P cancels, choose a new date or receive a refund for unperformed service.
Access & lockouts
- Customers must provide safe, timely property access.
- A lockout fee equal to 50% of the scheduled service may apply if access is unavailable.
- Secure pets and provide working water and electricity when required.
Service concerns
- Report cleaning concerns within 24 hours.
- P&P will first offer a reasonable correction or re-cleaning when appropriate.
- Refunds are reviewed based on the unresolved or unperformed scope.
Mobile notary
- All signers need acceptable identification and must be willing and able to sign.
- P&P may decline when legal requirements cannot be met.
- Travel and service fees are disclosed before confirmation.
Privacy
- Information is used to respond, schedule, provide service, invoice, and maintain business records.
- P&P does not sell customer information.
- Do not place unnecessary sensitive information in booking notes or email.