Privacy Policy

Who this covers

“P&P,” “we,” and “our” mean P&P Cleaning and Notary Services LLC in Columbia, South Carolina. This policy covers pandpcleaningnotary.com, the linked booking service at book.pandpcleaningnotary.com, the Client Portal, and mobile access to these services. Other sites or apps that you open from our services have their own privacy practices.

Information we collect

When you contact us, request a quote, book, or create a client account, we may receive your name, email address, phone number, service address, login email, appointment details, service preferences, property information, access instructions, notes, and messages. A booking may include home size, rooms, pets, selected add-ons, or business and notary service details. For cleaning requests, you may optionally choose up to three photos of areas to clean. We keep records of agreements and consent choices, estimates, services, invoices, payments and related communications. Please do not include Social Security numbers, card numbers, IDs, or unnecessary sensitive information in notes, messages, or uploaded photos.

Our services may also receive ordinary technical information needed to operate and protect them, such as IP address, browser or device type, request time, and error or security logs. You can access the same website and booking features on a mobile device. The booking form accesses photos you choose to attach using your device’s file picker. We do not request access to your device contacts, microphone, or precise location for the booking features described here.

How we use information

We use information, including optional booking photos, to respond to inquiries, prepare estimates, schedule and perform services, manage client accounts and bookings, send confirmations and appointment updates, issue invoices and receipts, handle payments, provide support, keep business records, and maintain the safety and reliability of our services. Booking photos are stored privately and available to the P&P owner for service planning. Uploading a photo does not grant permission to use it in marketing; photo or media use requires separate consent. We use a phone number for service texts where the booking flow records consent; marketing messages require a separate choice.

Accounts and sign-in

The Client Portal uses Supabase for account authentication. Your account email and sign-in information are handled to create and maintain access. Depending on your “Keep me signed in” choice, your browser may keep sign-in information in local or session storage. Your portal displays bookings and invoices associated with your account. Do not share your password or access links.

Payments

When you choose to pay an approved deposit or invoice online, you follow a Square payment link. Square processes card and other available payment details on its payment page. If you explicitly choose to save a card in the Client Portal, Square securely holds the card for future P&P payments. The portal displays only its brand, last four digits, and expiration; you can remove it there. Saving a card does not authorize automatic charges. P&P receives payment status and transaction details needed for the invoice and business records; our website and Client Portal do not store your full card number. Square’s own privacy terms apply to its payment service.

Service providers and sharing

We share information only as needed to run the requested service, meet legal obligations, or protect our rights. This may include Supabase for account authentication, Square for online payments, Resend for service email, Twilio for service text messages, and our website and booking hosting providers. These providers receive only information relevant to their role, such as an email address and message for email delivery or a phone number and message for texting. We may disclose information if required by law. We do not sell client information.

Storage, security, and retention

We use access controls and reasonable technical safeguards to protect information. Booking photos are kept in private storage linked to the booking; they are not published on the website. No internet service can guarantee absolute security. We keep information while an account or service relationship is active and as reasonably needed for invoices, tax and business records, disputes, legal requirements, and security. When it is no longer needed, we delete or de-identify it where practicable. You can request removal of booking photos by contacting us. When P&P archives a client profile, we disable its saved Square cards. Payment processors and other providers may retain their own records under their policies.

Your choices and deletion requests

You can ask us to correct your contact information, stop optional marketing messages, or request deletion of your Client Portal account and associated personal data. We may verify the request before acting. We will delete account access and data we no longer need, while retaining records that must be kept for legal, tax, payment, or legitimate service purposes. You can also contact us at (839) 810-6054. To stop service texts, reply STOP where supported or contact us.

Children and changes

Our services are intended for adults arranging cleaning or notary services and are not directed to children. We may update this policy when our services or providers change. We will post the revised policy here with a new effective date.

Contact

P&P Cleaning and Notary Services LLC
Columbia, South Carolina
info@pandpcleaningnotary.com
(839) 810-6054